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Free Trial Eligibility

Understand free trial eligibility, duplicate restrictions, and support escalation.

Direct answer

Eligible customers or businesses can use one seven-day Starter trial, with no card and no automatic charge. Growth has no separate trial; eligibility considers account, subscription and business-identity history.

On this page

The Starter seven-day free trial is limited to one trial per customer or business, not just one trial per email account. It snapshots Starter access, requires no card and has no automatic charge. Growth has no separate trial.

Eligibility

  • An eligible customer or business can claim one seven-day Starter trial. Enter the actual supported billing country; the trial uses the canonical Starter INR price regardless of country.
  • Growomo checks trial history, active subscriptions, cancelled subscriptions, expired subscriptions, soft-deleted trial history, and business identity details before activating a trial.
  • Business identity details can include company name, phone number, website domain, GST number, signup IP, login IP, user agent, and device data used for abuse review.

Duplicate Trial Restrictions

  • A trial may be declined if another account already used the same phone number, GST number, website domain, or business identity fingerprint.
  • Changing email addresses or creating another account does not reset trial eligibility.
  • Suspicious or excessive attempts are flagged for admin review; they are not automatically hard-blocked only because a risk indicator exists.

Support Escalation

If you believe a trial was blocked incorrectly, contact hello@growomo.com with your account email, company name, phone number, website domain, and GST number if applicable. Support can review the matching details and audit history.