Most synchronization issues are caused by expired OAuth tokens or insufficient permissions.
Common Issues
1. "Account Disconnected"
- Cause:
- The platform token has expired or was revoked.
- Fix:
- Go to Settings > Integrations, click "Reconnect" on the affected platform, and re-authorize.
If you intentionally disconnected the platform, Growomo has already stopped local access and future syncs. If provider revocation could not be completed, remove Growomo access in the provider settings or rotate the provider API key.
2. "Data Mismatch"
- Cause:
- Timezone differences between Growomo and your ad platform.
- Fix:
- Ensure your platform's reporting timezone matches the one set in Growomo Settings > Profile.
3. "Missing Metrics"
- Cause:
- Insufficient permissions granted during OAuth.
- Fix:
- Reconnect and approve the scopes shown by the provider. The required permissions differ by integration; not every Growomo connector is read-only.